Privacy Policy

StickyHive ("we," "our," or "us") is a comprehensive community management platform that includes a Chrome extension designed to enhance community management on platforms like Skool, Circle, and Mighty Networks with AI-powered features. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use our platform, services, and Chrome extension.

By installing and using StickyHive, you agree to the collection and use of information in accordance with this policy.

When you use StickyHive, we collect the following personal information:

Authentication Data:

• Google Account Information: When you sign in using Google OAuth, we collect:
  • Email address
  • Name (first and last name)
  • Google profile picture
  • Google user ID (sub)
  • OAuth access and refresh tokens
• User Account Data: User ID, login timestamps, session information, authentication tokens

To provide our community management features, we collect and process data from the community platforms you visit:

• Post Information: Post titles, content, URLs, post IDs, timestamps, like counts, comment counts
• User Profile Data: Author names, profile pictures, profile links, user IDs
• Community Information: Community/group names, community IDs, space IDs, platform-specific identifiers
• Engagement Data: Comments, reactions, user interactions with posts
• Navigation Data: Pages visited within community platforms, current URL paths

We automatically collect certain technical information:

• Extension Data: Extension version, installation ID
• Browser Data: Browser type, version, user agent
• Performance Data: Error logs, crash reports, debugging information (via Sentry)
• Storage Data: Local cache of processed posts, user preferences, draft content, autosaved data
• Cookies: We set cookies on stickyhive.ai domain to sync authentication between the extension and our web application

We use the collected information to:

• Provide Core Features: Enable AI-powered community management tools, display enhanced post information and analytics, facilitate content review and moderation workflows, sync data across multiple community platforms
• Authentication & Security: Verify your identity via Google OAuth, maintain secure sessions, prevent unauthorized access
• Performance & Improvement: Cache processed posts to reduce redundant API calls, track errors and performance issues, improve functionality and user experience
• Communication: Send important updates, respond to support requests, notify you of feature changes or security updates

We process your data based on:

• Consent: You explicitly consent by installing and using the extension
• Contract Performance: Processing is necessary to provide the services you requested
• Legitimate Interests: Improving our service, preventing fraud, ensuring security

We share limited data with the following third-party services:

Sentry (Error Tracking)

• Data Shared: Error messages, stack traces, browser information, user ID, email (optional), extension version
• Purpose: Monitor and fix technical issues
• Privacy Policy: https://sentry.io/privacy/
• Control: You can opt out of error tracking in extension settings

Google OAuth

• Data Shared: OAuth tokens are exchanged with Google's authentication servers
• Purpose: Secure user authentication
• Privacy Policy: https://policies.google.com/privacy

StickyHive Backend API

• Data Shared: All collected community data, authentication tokens, user profile information
• Purpose: Store and process your community data, enable cross-device sync

• Sell your personal information to advertisers or data brokers
• Share your data with marketing companies
• Use your data for targeted advertising
• Provide your information to third parties for their own use

We may disclose your information if required by law, such as:

• Complying with court orders, subpoenas, or legal processes
• Protecting our rights, property, or safety
• Investigating fraud or security issues
• Enforcing our Terms of Service

• Local Storage: Post cache, user preferences, and draft content are stored locally in your browser using Chrome's storage API
• Session Storage: Temporary session data that expires when you close your browser
• Backend Servers: User account data, authentication tokens, and community data are stored on our secure servers

We implement industry-standard security practices:

• Encryption: All data transmitted between the extension and our servers uses HTTPS/TLS encryption
• Token Security: OAuth tokens are stored securely using Chrome's encrypted storage
• Access Controls: Strict access controls limit who can access user data on our backend
• Regular Audits: We regularly review our security practices and update them as needed
• Secure Authentication: OAuth 2.0 with Google for secure user authentication

• Authentication Tokens: Stored until you log out or revoke access
• Cached Posts: Stored locally indefinitely until you clear browser data or uninstall the extension
• Account Data: Retained as long as your account is active
• Error Logs: Retained for 90 days in Sentry, then automatically deleted

You have the right to:

• Access Your Data: Request a copy of all personal data we hold about you
• Correct Your Data: Update or correct inaccurate information
• Delete Your Data: Request deletion of your account and associated data
• Export Your Data: Download your data in a portable format
• Withdraw Consent: Uninstall the extension at any time to stop data collection

You can manage cookies through:

• Chrome browser settings → Privacy and Security → Cookies
• Clearing site data for stickyhive.ai domain
• Using Chrome's incognito mode (note: the extension may have limited functionality)

To disable error tracking:

1. Open extension settings
2. Navigate to Privacy section
3. Toggle "Send error reports" to OFF

StickyHive Chrome Extension requests the following permissions:

StickyHive is not intended for use by individuals under the age of 13 (or 16 in the EU). We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately, and we will delete it.

If you are located outside the United States, please note that:

• Your data may be transferred to and processed in countries with different privacy laws
• We ensure appropriate safeguards are in place for international transfers
• For EU users, we comply with GDPR requirements for international data transfers

We may update this Privacy Policy periodically to reflect changes in our practices, legal or regulatory updates, or new features.

When we make significant changes:

• We will update the "Last Updated" date at the top
• We will notify you via email (if you've provided one)
• We will display a notice in the extension
• You will be prompted to review and accept the new policy

Your continued use of the extension after changes constitutes acceptance of the updated policy.

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights:

Your Legal Rights Include:

• Right to Access: Obtain confirmation of data processing and access to your data
• Right to Rectification: Correct inaccurate personal data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restrict Processing: Limit how we process your data
• Right to Data Portability: Receive your data in a machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time
• Right to Lodge a Complaint: File a complaint with your local supervisory authority

Data Protection Authority: If you believe we have not addressed your concerns, you may contact your local data protection authority. For a list of EU data protection authorities, visit: https://edpb.europa.eu/about-edpb/board/members_en

If you are a California resident, you have additional rights:

• Right to Know: What personal information we collect, use, and share
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the "sale" of personal information (we do not sell your data)
• Right to Non-Discrimination: Equal service regardless of exercising your privacy rights

To exercise these rights, contact us at info@stickyhive.ai

By using StickyHive, you acknowledge that you have read and understood this Privacy Policy.