Tired of trying to get your Shopify community members to open up and connect? Experience Share templates make it easy for people to share their real stories, building authentic relationships and sparking valuable discussions. Use these ideas to inspire empathy and create a stronger sense of belonging in your Shopify space.
Plan your content calendar and auto-post to Skool, Circle, or Mighty Networks
Experience Share prompts invite members to reflect on their own journeys, which creates a sense of vulnerability and openness that is critical for community bonding. When people share their stories, it validates their experiences and helps others feel seen and understood, fostering empathy and deeper connections. In Shopify communities, sharing personal business milestones, lessons, or even struggles helps normalize challenges and celebrates wins, making every member feel like they belong and have something valuable to contribute. This storytelling approach transforms passive members into active participants, encouraging ongoing engagement and creating a culture of trust and support.
Share a time when you overcame a challenge in your Shopify journey.
💡 Example: "Last year I struggled with cart abandonment, but by simplifying my checkout I boosted sales."
What inspired you to start your Shopify store? Tell us your story.
💡 Example: "I started my store to bring eco-friendly goods to my city after seeing plastic waste issues."
Describe your proudest moment since launching on Shopify.
💡 Example: "My proudest moment was reaching 1,000 orders in a single month."
Share a Shopify app that changed your business and why.
💡 Example: "Using Klaviyo helped me automate my emails and triple my repeat purchases."
What advice do you wish you had when you first started on Shopify?
💡 Example: "I wish I knew the power of niche marketing instead of trying to reach everyone."
Tell us about your first sale. How did it feel?
💡 Example: "I was so excited when that order came in, it felt like all my hard work paid off."
Share a mistake you made running your Shopify store and what you learned.
💡 Example: "I overstocked a trending item that lost popularity fast. Now I order in smaller batches."
What is one Shopify feature you wish you knew about sooner?
💡 Example: "I discovered Shopify Flow recently and it made my workflows so much easier."
How has your Shopify journey changed your life or career?
💡 Example: "Running my store allowed me to quit my 9-5 and work from home with my family."
Describe a customer interaction that made your day.
💡 Example: "A customer sent me a thank you note for fast shipping, it really brightened my week."
What was your biggest learning curve with Shopify?
💡 Example: "Understanding SEO took me a while, but now my products rank much better."
Share a productivity hack that helps you manage your Shopify store.
💡 Example: "Batching my order fulfillment every morning saves me hours each week."
Have you ever rebranded your Shopify store? Share your experience.
💡 Example: "I rebranded last year and saw sales improve after updating my logo and theme."
What Shopify theme did you choose and why?
💡 Example: "I picked Debut for its simplicity and mobile-friendliness."
Describe a time when a Shopify update impacted your store.
💡 Example: "When Shopify added multi-currency, I gained more international customers."
Share your favorite Shopify community memory.
💡 Example: "I loved when my question about shipping got answered in minutes by fellow store owners."
What is one thing you wish you could tell your past self before launching?
💡 Example: "I would say, focus on customer service from day one."
Describe a Shopify-related risk you took. What happened?
💡 Example: "I invested in influencer marketing and it paid off with a 3x sales boost."
How do you stay motivated during slow sales periods?
💡 Example: "I remind myself of my long-term goals and learn something new each week."
Share a Shopify resource that made a difference for you.
💡 Example: "Shopify Compass taught me how to run better ads."
Tell us about a product you created that surprised you with its success.
💡 Example: "My hand-painted mugs sold out in days even though I launched them as a test."
Have you collaborated with other Shopify merchants? Share your story.
💡 Example: "I ran a bundle promo with another store, and we both gained new customers."
What keeps you coming back to your Shopify dashboard each day?
💡 Example: "I love tracking my daily traffic and seeing what works."
Share a memorable review or testimonial you received.
💡 Example: "A customer called my candles the best they've ever tried, which made my month."
How did you pick your Shopify store name? Tell us the story.
💡 Example: "I named my shop after my grandmother, who inspired me to start my business."
Share a time when you had to pivot your Shopify business.
💡 Example: "When my main supplier closed, I switched to local makers and found a better niche."
What is your favorite way to celebrate big wins in your store?
💡 Example: "I treat myself to a special dinner after major sales milestones."
Describe a Shopify marketing strategy that worked for you.
💡 Example: "Email marketing with exclusive offers drove the most repeat purchases for me."
Share a time you felt part of the Shopify community.
💡 Example: "I joined a Shopify meetup and made friends with other entrepreneurs."
What Shopify-related goal are you most proud of achieving?
💡 Example: "I am proud to have reached my goal of 100 monthly subscribers."
Share a behind-the-scenes look at your Shopify process.
💡 Example: "I pack every order by hand and add a thank you note to each box."
What is the most unexpected thing you learned from running a Shopify store?
💡 Example: "I never expected customer service to be so rewarding and challenging."
Describe your favorite Shopify event or webinar experience.
💡 Example: "The Shopify Unite event inspired me to try new app integrations."
Share a routine that helps you stay organized with your Shopify business.
💡 Example: "I check my analytics every Monday and set weekly goals based on the data."
Has Shopify enabled you to reach new customers? Tell us how.
💡 Example: "With Shopify's built-in SEO tools, my products now reach a global audience."
Share a time you felt stuck and how you moved forward with your Shopify store.
💡 Example: "Sales stalled last summer, so I launched a new product line and saw a boost."
What Shopify podcast, book, or YouTube channel do you recommend?
💡 Example: "I love the Shopify Masters podcast for actionable tips."
Describe your first product photoshoot for your Shopify shop.
💡 Example: "My first shoot was in my backyard with my phone and some natural light."
Share a time when feedback helped you improve your Shopify store.
💡 Example: "A customer suggested adding size charts, which reduced returns immediately."
What Shopify trend are you excited to try next?
💡 Example: "I am eager to try shoppable videos on my product pages."
Describe a Shopify goal you are working toward this year.
💡 Example: "This year, I aim to launch a subscription box for my customers."
Share the story behind your Shopify store's logo or branding.
💡 Example: "My logo features a mountain to honor my hometown's landscape."
To use these templates, simply copy and post them as discussion starters in your Shopify community space. Encourage members to respond with their own experiences by replying to your post or sharing in a dedicated thread. Consider pinning popular prompts or running weekly Experience Share themes to maintain momentum. Acknowledge and thank those who contribute, and follow up with supportive or probing questions to deepen the conversation.
Since these templates are designed for all platforms, adjust formatting as needed for your specific community tool. Use clear calls to action, tag relevant topics or categories, and pin standout prompts for visibility. Encourage replies with likes or comments to drive participation across forums, chat groups, or social feeds.
You can tailor the templates to prompt members to share stories about specific app integrations that boosted their store performance—such as using Klaviyo for email marketing or Oberlo for dropshipping. Ask targeted questions like, 'Which Shopify app had the biggest impact on your conversion rate?' or 'How did integrating a loyalty program app change your customer retention?' This helps generate discussions around real-world Shopify technology use cases.
Adapt your template to ask members to describe their process, challenges, and wins when migrating to Online Store 2.0. For example, use a prompt like, 'What unexpected obstacles did you encounter during your Online Store 2.0 upgrade, and what resources helped you overcome them?' This encourages candid feedback and adds value for other merchants facing similar upgrades.
Use templates that invite members to share their methods for customizing checkout, such as using Shopify Scripts or editing checkout.liquid (for Plus users). Sample prompt: 'Share a before-and-after of your checkout page—what customizations increased your average order value?' This leverages Shopify-specific features and common pain points.
Create experience templates that invite detailed stories about leveraging Shopify Reports or Analytics Dashboards. For example, ask, 'Which Shopify analytics report gave you the most actionable insight, and how did you act on that data to increase sales?' This sparks discussion on interpreting and applying platform-native analytics.
Design prompts that specifically address internationalization features, such as, 'Share your experience setting up multi-currency payments with Shopify Payments' or 'What was your biggest challenge localizing your store using Shopify Markets?' This helps merchants navigate complex Shopify features and share solutions.
Use templates to ask members about their most and least successful abandoned cart email campaigns or SMS strategies within Shopify. For example, 'What abandoned cart recovery tactic yielded the highest return for your store, and did you use Shopify Flow or another automation tool?' This creates actionable, platform-specific knowledge sharing.
Skool · Circle · Mighty Networks