Having trouble sparking meaningful conversations in your Shopify community? Community Question templates make it easy to invite fresh perspectives and real experiences from members. Use these ready-to-go prompts to fuel active, inclusive discussions that keep your Shopify community thriving.
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Community Question posts tap into the natural curiosity and expertise of your Shopify audience. By asking open-ended, thoughtful questions, you invite members to share their stories, advice, and opinions, making them feel valued and heard. This approach builds trust and increases a sense of belonging, which are key drivers of long-term engagement.
Such questions can prompt members at all experience levels to contribute, from first-time lurkers to seasoned Shopify experts. When members see diverse viewpoints and real-world solutions, they are more likely to participate, return, and help others, creating a virtuous cycle of community activity.
What is the biggest lesson you have learned from running a Shopify store?
💡 Example: "Biggest lesson for me: always test everything before a big launch."
If you could give one tip to a new Shopify merchant, what would it be?
💡 Example: "My tip: set up abandoned cart emails right away."
What Shopify app has made the biggest difference for your business and why?
💡 Example: "Klaviyo has been a game changer for my email marketing."
How do you handle slow sales periods on your Shopify store?
💡 Example: "I focus on building my email list and running small promos."
Share a recent win or milestone for your Shopify store!
💡 Example: "We just hit 500 orders in our first month!"
What was your biggest challenge during your first Shopify launch?
💡 Example: "Shipping logistics nearly sent me over the edge."
How do you find your best product ideas for your Shopify store?
💡 Example: "I use customer surveys and trending TikTok products."
What is one Shopify feature you wish existed?
💡 Example: "A native loyalty program would be amazing."
How do you balance marketing and operations for your Shopify store?
💡 Example: "I set aside Mondays for marketing and the rest for fulfillment."
Who inspires your Shopify brand and why?
💡 Example: "Glossier inspires me with their community-driven approach."
What Shopify theme are you currently using, and what do you like about it?
💡 Example: "I use Dawn for the flexibility and speed."
Have you tried Shopify Markets? Share your experience.
💡 Example: "Yes, Markets made EU sales much easier for us."
What is your favorite Shopify automation hack?
💡 Example: "Using Flow to tag VIP customers automatically."
How do you handle customer service on Shopify?
💡 Example: "Gorgias has streamlined all our support tickets."
What marketing channel drives the most sales for your Shopify store?
💡 Example: "Email campaigns are still my top sales driver."
If you could collaborate with any Shopify store, who would it be?
💡 Example: "I would love to do a collab with Gymshark."
What has been your most successful Shopify promotion?
💡 Example: "Last Black Friday we did a BOGO and doubled our sales."
What is the biggest myth about running a Shopify store?
💡 Example: "That Shopify stores are 'set it and forget it.'"
If you had to start over, what would you do differently on Shopify?
💡 Example: "I would invest in professional photography from day one."
What is your go-to resource for Shopify tips or news?
💡 Example: "Shopify Compass is my favorite resource."
How do you prepare for Shopify sales events like BFCM?
💡 Example: "We start prepping our ads and inventory in early October."
What is your favorite customer feedback you have received through Shopify?
💡 Example: "A customer told us our packaging made her day."
Share your favorite Shopify integration or plugin.
💡 Example: "Shopify + Recharge has been key for our subscription box."
How did you choose your Shopify store's niche?
💡 Example: "I picked pet supplies after noticing a gap in my city."
What is the most underrated Shopify feature in your opinion?
💡 Example: "The built-in analytics are so powerful but often overlooked."
If you could ask a Shopify expert one question, what would it be?
💡 Example: "How do you keep returning customers engaged long term?"
What is your favorite way to reward loyal customers on Shopify?
💡 Example: "We use a points-based reward system with Smile.io."
How do you manage inventory for your Shopify store?
💡 Example: "Stocky helps us keep track of stock levels."
What Shopify podcast or YouTube channel do you learn from?
💡 Example: "I love the Shopify Masters podcast."
Share a time when Shopify support helped you solve a problem.
💡 Example: "Shopify support helped me fix a checkout issue in 10 minutes."
What would you tell someone debating between Shopify and another platform?
💡 Example: "Shopify offers the most seamless integrations in my experience."
How do you collect and use customer reviews on Shopify?
💡 Example: "We use Judge.me to automate review requests and display them."
What is your favorite way to boost average order value on Shopify?
💡 Example: "Bundling products has worked best for us."
How do you approach Shopify store design for mobile users?
💡 Example: "We prioritize fast load times and big, clear CTAs."
What is your process for testing new products on Shopify?
💡 Example: "We launch to our email list with a limited run first."
What Shopify event or meetup has been the most valuable to you?
💡 Example: "Shopify Unite gave me a ton of new ideas."
Share one Shopify-related goal you have for this year.
💡 Example: "I want to double my repeat customer rate this year."
How do you use data from Shopify analytics to make decisions?
💡 Example: "We use sales by product to decide what to restock."
What Shopify resource would you recommend to someone just starting out?
💡 Example: "Shopify Compass is a must for beginners."
Which Shopify success story motivates you the most?
💡 Example: "Gymshark's journey really inspires me."
What is your favorite way to personalize the Shopify shopping experience?
💡 Example: "We use personalized email flows based on browsing behavior."
Select a template that aligns with your current discussion themes, product updates, or trending Shopify topics. Post the question at an optimal time for your audience, and make sure to engage quickly with early responses to encourage further participation. Rotate question types to keep conversations fresh and relevant, and tag or mention relevant members to invite their input.
These Community Question templates are designed for all platforms, so you can use them on Shopify forums, Facebook Groups, Slack channels, Discord servers, or anywhere your audience gathers. Adjust formatting as needed for each platform, and use platform-specific features like polls or reactions to increase engagement.
To encourage targeted conversations, incorporate terminology like 'abandoned cart recovery,' 'A/B testing product pages,' or 'checkout funnel optimization' into your question prompts. For example, use a template to ask, 'What app integrations have helped you boost your Shopify store's checkout conversion rate?' This attracts merchants eager to share specific experiences and tactics relevant to Shopify's ecosystem.
Use templates that invite both technical and non-technical insights by specifying Shopify’s Liquid code or theme editor challenges. For instance, ask, 'For those using the Dawn theme, how did you add custom sections to your homepage without breaking layout?' This allows developers to provide code-based solutions, while non-tech users can discuss accessible customization tools and apps.
Leverage the templates to pose scenario-based questions, such as, 'Which Shopify email marketing app has given you the best ROI, and how did you integrate it with your checkout flow?' Referencing popular integrations like Klaviyo, Yotpo, or Judge.me will resonate with Shopify merchants who have hands-on experience, sparking detailed and specific responses.
Focus your questions on challenges unique to Shopify, such as 'How did switching to Shopify Payments impact your international transaction fees?' or 'What hurdles did you face enabling multi-currency checkout in your Shopify store?' This encourages members to share real-world experiences about payment gateways, currency settings, and regional compliance.
Customize templates to reference issues like Shopify’s native inventory tracking, third-party fulfillment services, or Shopify POS. For example, ask, 'How do you sync inventory between your physical store and Shopify online store using Shopify POS?' or 'What’s your workflow for handling pre-orders and backorders in Shopify?' These questions drive niche discussions relevant to Shopify’s functionality.
Absolutely—structure your questions to reference Shopify-specific SEO elements like meta fields, URL handles, and app-based schema markup. For instance, 'What strategies did you use to improve product page ranking on Shopify—did you use built-in fields or a third-party SEO app?' This invites members to discuss solutions tailored to Shopify’s unique SEO architecture.
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