Getting quality feedback from your Shopify community can be challenging, especially when members are busy or unsure what to share. These ready-to-use templates make it easy to ask for input, helping you gather insights and strengthen your community. Use these prompts to start meaningful conversations and show members their voices matter.
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Community feedback posts work because they invite participation in a low-pressure way. When members feel their opinions are genuinely wanted, they are more likely to share honest and valuable insights. Open-ended questions show curiosity and respect for each person's experience, making members feel heard and appreciated.
On Shopify platforms, merchants and partners have a wealth of unique knowledge. By asking for their feedback, you unlock ideas for improvement and foster a sense of ownership. Feedback-driven discussions also help surface emerging trends and pain points, allowing your community to adapt quickly and stay relevant.
What one Shopify feature do you wish worked differently and why?
💡 Example: "What one Shopify feature do you wish worked differently and why?"
How has the latest Shopify update affected your store operations?
💡 Example: "How has the latest Shopify update affected your store operations?"
Share your biggest challenge with Shopify themes. Any tips?
💡 Example: "Share your biggest challenge with Shopify themes. Any tips?"
What apps do you rely on daily in your Shopify store?
💡 Example: "What apps do you rely on daily in your Shopify store?"
If you could add any new Shopify feature, what would it be?
💡 Example: "If you could add any new Shopify feature, what would it be?"
What is your favorite Shopify resource and why?
💡 Example: "What is your favorite Shopify resource and why?"
Have you tried Shopify's new checkout? What did you think?
💡 Example: "Have you tried Shopify's new checkout? What did you think?"
Which Shopify support channel do you find most helpful?
💡 Example: "Which Shopify support channel do you find most helpful?"
Tell us about your biggest Shopify win this month.
💡 Example: "Tell us about your biggest Shopify win this month."
What frustrates you most about using Shopify right now?
💡 Example: "What frustrates you most about using Shopify right now?"
How do you stay updated with Shopify news and changes?
💡 Example: "How do you stay updated with Shopify news and changes?"
What would make Shopify easier for new store owners?
💡 Example: "What would make Shopify easier for new store owners?"
Share your experience with Shopify customer support.
💡 Example: "Share your experience with Shopify customer support."
What is one Shopify integration you cannot live without?
💡 Example: "What is one Shopify integration you cannot live without?"
If you could ask Shopify's team one thing, what would it be?
💡 Example: "If you could ask Shopify's team one thing, what would it be?"
What Shopify feature saves you the most time each week?
💡 Example: "What Shopify feature saves you the most time each week?"
How do you collect customer feedback through your Shopify store?
💡 Example: "How do you collect customer feedback through your Shopify store?"
What tutorials or guides would you like to see for Shopify?
💡 Example: "What tutorials or guides would you like to see for Shopify?"
Tell us about your favorite Shopify app and how you use it.
💡 Example: "Tell us about your favorite Shopify app and how you use it."
What is one thing you would change about Shopify pricing?
💡 Example: "What is one thing you would change about Shopify pricing?"
How do you handle product returns or refunds in Shopify?
💡 Example: "How do you handle product returns or refunds in Shopify?"
What is your top tip for organizing your Shopify dashboard?
💡 Example: "What is your top tip for organizing your Shopify dashboard?"
Have you used Shopify's analytics tools? What did you find helpful?
💡 Example: "Have you used Shopify's analytics tools? What did you find helpful?"
What email marketing tools do you connect with Shopify?
💡 Example: "What email marketing tools do you connect with Shopify?"
Share your experience with Shopify payments. Any issues?
💡 Example: "Share your experience with Shopify payments. Any issues?"
What Shopify theme would you recommend for new stores?
💡 Example: "What Shopify theme would you recommend for new stores?"
How could Shopify improve for international sellers?
💡 Example: "How could Shopify improve for international sellers?"
What is your go-to strategy for boosting Shopify store sales?
💡 Example: "What is your go-to strategy for boosting Shopify store sales?"
If you could simplify one part of Shopify, what would it be?
💡 Example: "If you could simplify one part of Shopify, what would it be?"
How do you manage inventory in Shopify? Any favorite tips?
💡 Example: "How do you manage inventory in Shopify? Any favorite tips?"
What Shopify event or webinar has helped you most?
💡 Example: "What Shopify event or webinar has helped you most?"
Share your thoughts on Shopify's mobile app usability.
💡 Example: "Share your thoughts on Shopify's mobile app usability."
What is the most confusing part of setting up a Shopify store?
💡 Example: "What is the most confusing part of setting up a Shopify store?"
If you had one wish for Shopify in 2024, what would it be?
💡 Example: "If you had one wish for Shopify in 2024, what would it be?"
How do you train your team to use Shopify effectively?
💡 Example: "How do you train your team to use Shopify effectively?"
What would you like to see more of in this Shopify community?
💡 Example: "What would you like to see more of in this Shopify community?"
Have you faced any issues with Shopify shipping options?
💡 Example: "Have you faced any issues with Shopify shipping options?"
What motivates you to keep building your Shopify business?
💡 Example: "What motivates you to keep building your Shopify business?"
Share a recent lesson learned from running your Shopify store.
💡 Example: "Share a recent lesson learned from running your Shopify store."
What Shopify automation has made your life easier?
💡 Example: "What Shopify automation has made your life easier?"
How can we make this Shopify community more valuable for you?
💡 Example: "How can we make this Shopify community more valuable for you?"
Which Shopify reports do you find most useful and why?
💡 Example: "Which Shopify reports do you find most useful and why?"
To implement these templates, choose a prompt relevant to your current Shopify topic or initiative. Post in your main discussion areas, private groups, or as a pinned topic. Rotate prompts regularly to keep engagement fresh and encourage new voices. Always follow up by acknowledging responses and sharing how feedback will be used. This builds trust and motivates ongoing participation.
These templates are designed for all platforms. Whether you use Shopify's own forums, Facebook groups, Discord, Slack, or other channels, adapt the template formatting to match your platform's norms. Use tags or pinned posts to increase visibility, and consider setting up feedback threads during product launches, updates, or community retrospectives.
Templates make it easier to start conversations, encourage more members to share, and help you collect actionable insights efficiently.
Aim for once a week or tie prompts to new features, updates, or major community milestones to keep engagement fresh.
Acknowledge every response, thank members for their input, and share how their feedback will influence future decisions.
Yes, these templates are designed for all platforms. Adjust formatting if needed to match your specific platform’s style.
Respond constructively, thank members for honesty, and let them know their concerns are being considered for improvement.
Yes, summarizing key takeaways and sharing next steps increases trust and shows that you value community input.
Ask about features, support experiences, app usage, pain points, and suggestions for both the platform and community itself.