Getting honest feedback from your gym community can be tough, especially when members feel their voices are not heard. These ready-to-use Community Feedback templates make it easy to spark open conversations, empower your members, and gather valuable insights to improve your gym experience.
Plan your content calendar and auto-post to Skool, Circle, or Mighty Networks
Community Feedback posts work because they create a sense of ownership and involvement among gym members. When people are asked for their opinions, they feel valued and are more likely to engage, share their thoughts, and invest emotionally in the community. Open-ended, specific questions spark reflection and make members feel comfortable voicing both praise and constructive criticism.
This approach also helps community managers identify trends, uncover hidden issues, and discover new ideas directly from those who use the gym every day. By closing the feedback loop and acting on suggestions, you show members that their input truly matters, which boosts satisfaction, loyalty, and long-term engagement.
What is one thing you would change about our gym if you could?
💡 Example: "What is one thing you would change about our gym if you could? Let us know in the comments!"
How do you feel about our current class schedule?
💡 Example: "How do you feel about our current class schedule? Your input helps us plan!"
Which gym equipment do you wish we had more of?
💡 Example: "Which gym equipment do you wish we had more of? Share below!"
Have you tried our new group classes? What did you think?
💡 Example: "Have you tried our new group classes? What did you think? We want your feedback!"
What motivates you to come to the gym regularly?
💡 Example: "What motivates you to come to the gym regularly? Tell us your why!"
Is there a fitness goal we can help you achieve this year?
💡 Example: "Is there a fitness goal we can help you achieve this year? Let us know!"
How do you rate the cleanliness of our facilities?
💡 Example: "How do you rate the cleanliness of our facilities?"
What is your favorite thing about our gym?
💡 Example: "What is your favorite thing about our gym? Share your thoughts!"
Which class would you like to see added to our schedule?
💡 Example: "Which class would you like to see added to our schedule? Suggest below!"
How can we make your gym experience better?
💡 Example: "How can we make your gym experience better? We are listening!"
Have you used our app to book classes? How was your experience?
💡 Example: "Have you used our app to book classes? How was your experience?"
What would make you recommend our gym to a friend?
💡 Example: "What would make you recommend our gym to a friend? Let us know!"
Do you feel welcomed when you come in? Why or why not?
💡 Example: "Do you feel welcomed when you come in? Why or why not?"
Which staff member has made a positive impact on your experience?
💡 Example: "Which staff member has made a positive impact on your experience? Give them a shoutout!"
Is there a time of day you wish we offered more classes?
💡 Example: "Is there a time of day you wish we offered more classes?"
What is one small change that would make a big difference for you?
💡 Example: "What is one small change that would make a big difference for you? Tell us below!"
How would you rate our locker room amenities?
💡 Example: "How would you rate our locker room amenities?"
What types of workshops or events interest you most?
💡 Example: "What types of workshops or events interest you most? Share your ideas!"
Do you feel safe and comfortable working out here?
💡 Example: "Do you feel safe and comfortable working out here?"
Is there something we can do to improve your first visit experience?
💡 Example: "Is there something we can do to improve your first visit experience? Tell us!"
What do you think about our current music playlist?
💡 Example: "What do you think about our current music playlist? Any requests?"
How easy is it to find help when you need it?
💡 Example: "How easy is it to find help when you need it?"
What is your go-to class or workout at our gym?
💡 Example: "What is your go-to class or workout at our gym? Share below!"
Have you seen improvements since you joined? Tell us about them.
💡 Example: "Have you seen improvements since you joined? Tell us about them."
What would make our gym stand out from others in the area?
💡 Example: "What would make our gym stand out from others in the area? Share your thoughts!"
How likely are you to recommend our gym to a friend?
💡 Example: "How likely are you to recommend our gym to a friend?"
What can we do to help you feel more connected to our community?
💡 Example: "What can we do to help you feel more connected to our community?"
How can we improve our member communication?
💡 Example: "How can we improve our member communication? Let us know!"
Are there any fitness trends you want us to explore?
💡 Example: "Are there any fitness trends you want us to explore? Share below!"
What is the biggest challenge you face at the gym?
💡 Example: "What is the biggest challenge you face at the gym? Tell us your story!"
How did you hear about our gym?
💡 Example: "How did you hear about our gym?"
Is our gym app helpful for your workouts? Why or why not?
💡 Example: "Is our gym app helpful for your workouts? Why or why not?"
What would you like to see more of on our social media?
💡 Example: "What would you like to see more of on our social media? Let us know!"
How easy is it for you to find information about our gym?
💡 Example: "How easy is it for you to find information about our gym?"
What type of nutrition advice or support would you like?
💡 Example: "What type of nutrition advice or support would you like? Share your needs!"
How can we make our gym more inclusive for everyone?
💡 Example: "How can we make our gym more inclusive for everyone? Your thoughts matter!"
What kind of challenges or competitions would you join?
💡 Example: "What kind of challenges or competitions would you join? Let us know!"
Do you have any suggestions for our kids or family programs?
💡 Example: "Do you have any suggestions for our kids or family programs?"
How do you feel about our gym's COVID-19 safety measures?
💡 Example: "How do you feel about our gym's COVID-19 safety measures?"
What feedback do you have about our membership pricing or options?
💡 Example: "What feedback do you have about our membership pricing or options?"
Is there anything stopping you from coming to the gym more often?
💡 Example: "Is there anything stopping you from coming to the gym more often? Let us know!"
To implement these templates, select topics that are timely and relevant to your gym community, such as a new class schedule, facility upgrades, or member events. Post feedback prompts regularly to keep the conversation going, and vary the questions to touch on different aspects of the gym experience. Always encourage honesty by reassuring members that all opinions are welcome. Close the loop by sharing what you learned or any changes you make based on the feedback received.
For all platforms, keep questions concise and easy to answer. Use engaging visuals where possible, and tag relevant groups or classes to increase visibility. Follow up with polls or summary posts to highlight key feedback themes.
Create targeted feedback posts asking members about peak times, equipment preferences, and ideas for managing space during high-traffic hours. Use polls or open-ended questions such as 'What times do you find the weight room most crowded?' or 'Would you support a squat rack reservation system?' This helps identify patterns and develop solutions based on real member input.
Use feedback posts to gauge member interest and gather suggestions by presenting class descriptions and asking for preferences (e.g., 'Would you attend a 6am HIIT circuit class?' or 'What time works best for yoga fusion?'). Consider including sample schedules or instructor bios to make the posts more informative and actionable.
Frame feedback posts in a positive and solution-focused way. For example, ask 'What locker room amenities would improve your post-workout experience?' or 'How can we enhance our towel service or shower facilities?' This invites constructive criticism and makes members feel their input leads to tangible improvements.
Share photos or descriptions of potential new machines (e.g., 'Should we invest in a new leg press or rowing machine?') and invite votes or comments. Ask members which equipment they feel is outdated or which brands/models they prefer, making the selection process a collaborative effort that reflects actual usage patterns.
Yes, tailor feedback posts to target specific segments. For example, post in personal training groups asking about session scheduling or trainer specialties, while group class forums can focus on class times or formats. Use tagging or member lists to ensure each post reaches the relevant audience, resulting in more relevant and actionable feedback.
Acknowledge concerns promptly and professionally in the thread, explaining the reasons behind policy changes and how member input was considered. Encourage a solutions-oriented discussion by asking for alternative suggestions or improvements. Consider hosting a follow-up Q&A or poll to show you value ongoing dialogue and transparency.
Skool · Circle · Mighty Networks