Getting honest feedback from your ecommerce community can be tough, but it is key to growth. These ready-to-use Community Feedback templates make it easy to gather opinions, suggestions, and insights that shape your business. Save time and spark real conversations with your members.
Plan your content calendar and auto-post to Skool, Circle, or Mighty Networks
Community feedback posts create a sense of belonging by inviting members to share their voices and experiences. When people feel heard, they are more likely to participate and invest emotionally in the community. Open-ended questions and genuine curiosity encourage a range of responses, surfacing insights you might not hear otherwise.
For ecommerce communities, feedback posts help you stay agile by spotting trends, needs, and pain points early. They also show members that their opinions are valued and can influence future products, features, or services. This builds trust and loyalty over time, transforming passive shoppers into active brand advocates.
What feature would make shopping here even easier for you?
💡 Example: "What feature would make shopping here even easier for you? Let us know your ideas below!"
Tell us about your last purchase. How did it go?
💡 Example: "Tell us about your last purchase. How did it go? Your feedback helps us improve."
If you could change one thing about our checkout process, what would it be?
💡 Example: "If you could change one thing about our checkout process, what would it be? We want to know!"
How did you find out about our store?
💡 Example: "How did you find out about our store? Share your story!"
What new products would you love to see next season?
💡 Example: "What new products would you love to see next season? Drop your ideas below!"
What stops you from making a purchase sometimes?
💡 Example: "What stops you from making a purchase sometimes? Your input helps us improve."
Which of our product photos do you find most helpful?
💡 Example: "Which of our product photos do you find most helpful? Let us know!"
Have you recommended us to a friend? Why or why not?
💡 Example: "Have you recommended us to a friend? Why or why not? Share your thoughts!"
What was your favorite unboxing experience with us?
💡 Example: "What was your favorite unboxing experience with us? Tell us about it!"
If you could add any payment option, what would it be?
💡 Example: "If you could add any payment option, what would it be? We are listening!"
How can we make our loyalty program better for you?
💡 Example: "How can we make our loyalty program better for you? Share your feedback!"
Which product descriptions do you find most helpful and why?
💡 Example: "Which product descriptions do you find most helpful and why? Let us know!"
What is your biggest frustration when shopping online?
💡 Example: "What is your biggest frustration when shopping online? Your input matters."
Did you use any promo codes last time? How was your experience?
💡 Example: "Did you use any promo codes last time? How was your experience?"
How satisfied are you with our shipping options?
💡 Example: "How satisfied are you with our shipping options? Rate your experience."
What makes you trust a brand when shopping online?
💡 Example: "What makes you trust a brand when shopping online? Share your insights."
Which email updates do you actually read?
💡 Example: "Which email updates do you actually read? Let us know!"
What kind of deals do you wish we offered more often?
💡 Example: "What kind of deals do you wish we offered more often? Tell us below!"
Have you ever had to contact our support team? Tell us about it.
💡 Example: "Have you ever had to contact our support team? Tell us about it."
What can we do to make returns easier?
💡 Example: "What can we do to make returns easier? We value your ideas."
If you could describe our brand in one word, what would it be?
💡 Example: "If you could describe our brand in one word, what would it be?"
How do you prefer to get product news from us?
💡 Example: "How do you prefer to get product news from us? Email, social, or something else?"
What is the one thing you wish we did differently?
💡 Example: "What is the one thing you wish we did differently? We want your honest feedback."
What motivates you to leave a review after a purchase?
💡 Example: "What motivates you to leave a review after a purchase? Share your thoughts."
Which of our product categories do you shop most often?
💡 Example: "Which of our product categories do you shop most often? Tell us!"
What would help you feel more confident buying from us?
💡 Example: "What would help you feel more confident buying from us? We want to hear from you."
Do you follow us on social media? Why or why not?
💡 Example: "Do you follow us on social media? Why or why not? Share your answer."
How easy is it to find what you are looking for on our site?
💡 Example: "How easy is it to find what you are looking for on our site? Let us know."
What makes you abandon a cart before completing a purchase?
💡 Example: "What makes you abandon a cart before completing a purchase? Tell us your reasons."
What is your favorite thing about being part of this community?
💡 Example: "What is your favorite thing about being part of this community?"
If you could join a VIP program, what perks would you want?
💡 Example: "If you could join a VIP program, what perks would you want? Share your ideas."
What product would you like to see restocked soon?
💡 Example: "What product would you like to see restocked soon? Let us know below."
How do you decide which size or color to choose?
💡 Example: "How do you decide which size or color to choose when shopping?"
What would you improve about our mobile shopping experience?
💡 Example: "What would you improve about our mobile shopping experience? Share your feedback."
Have you spotted any bugs or glitches on our site?
💡 Example: "Have you spotted any bugs or glitches on our site? Let us know so we can fix them."
How likely are you to recommend us to someone else?
💡 Example: "How likely are you to recommend us to someone else? Choose a number from 1 to 10."
What do you look for when reading customer reviews?
💡 Example: "What do you look for when reading customer reviews? Share your thoughts."
Which influencer or creator would you love to see us collaborate with?
💡 Example: "Which influencer or creator would you love to see us collaborate with? Let us know!"
How important are eco-friendly practices when you shop?
💡 Example: "How important are eco-friendly practices when you shop? Tell us your view."
What would help make your first purchase more comfortable?
💡 Example: "What would help make your first purchase more comfortable? We want to help!"
Share one thing you wish you knew before placing your order.
💡 Example: "Share one thing you wish you knew before placing your order."
Start by identifying a specific topic, product, or experience where you want input. Post the template in your community, making sure to express why feedback matters. Tag or mention members to spark initial replies. Respond to answers promptly to show appreciation and keep the conversation going. Consider summarizing and acting on feedback publicly to close the loop and build trust.
These templates are designed to work on all platforms. Adapt the tone and format to fit your channel, whether that is a forum, social group, or live chat. Use tagging or mentions to increase visibility, and pin important feedback threads for easy access.
When customizing feedback templates for ecommerce, focus on triggers such as cart abandonment and repeat purchase behavior. Use templates that ask targeted questions like, 'What stopped you from completing your purchase?' or 'What would encourage you to shop with us again?' This approach helps surface actionable insights tied directly to common ecommerce challenges.
For new SKU launches, incorporate questions that probe for first impressions, perceived value, and comparison to existing products, e.g., 'How does the new product compare to what you’ve previously purchased from us?' or 'What features do you wish this product had?' This enables you to capture valuable feedback on product-market fit directly from your engaged buyers.
Leverage templates focused on the checkout journey by asking questions such as, 'Did you encounter any issues during checkout?' or 'Were there any surprises in shipping fees or payment options?' These queries help reveal friction points that impact conversion rates—a key ecommerce metric.
Polls and quick surveys work well for timely topics like promotions or flash sales. Use templates that ask, 'Did you take advantage of our recent flash sale?' or 'What type of discounts would you like to see next?' This real-time feedback helps optimize future campaigns for your specific customer base.
Use feedback templates that segment users by device, such as, 'Do you prefer shopping with us on mobile or desktop?' and 'What features do you wish our app or website offered?' This helps gather device-specific insights to guide platform improvements and optimize the shopping experience for each user group.
Include questions in your feedback posts like, 'How satisfied were you with the speed and condition of your delivery?' and 'Did you encounter any issues with tracking your order?' Focusing on fulfillment and shipping will surface operational issues that can directly impact customer satisfaction and retention in ecommerce.
Skool · Circle · Mighty Networks