Action Templates
Pre-written responses and actions that moderators can quickly apply to common situations, ensuring consistent communication.
Pre-written responses and actions that moderators can quickly apply to common situations, ensuring consistent communication.
Separate queue for content that requires moderator approval before becoming visible to the community, often used for new users or sensitive topics.
A comprehensive record of all changes and actions taken on a piece of content or user account, including edits, flags, and moderation decisions.
Automated triggers that elevate certain types of content or situations to higher-level moderators based on predefined criteria.
AI systems that automatically categorize content types and potential violations to streamline moderation workflows.
Specific rules and triggers set up in automated moderation tools, such as keyword matches, account age requirements, or posting frequency limits.
When automated moderation systems make obvious mistakes, requiring manual intervention.
Automated moderation rules that filter or flag content based on predefined criteria such as keywords, patterns, or user behavior. These rules help maintain community quality and reduce manual moderation work.
Coordinated action by a group of users to manipulate content visibility or harass others, often from external communities.
Interface features that allow moderators to perform the same action on multiple pieces of content or users simultaneously, saving time during large-scale moderation.
Tools that allow moderators to apply the same action to multiple pieces of content or users simultaneously, improving efficiency in handling large-scale issues.
Restrictions that limit access to certain content based on user age verification, commonly used for mature or sensitive content.
Machine learning systems trained on community-specific data to improve automated content moderation accuracy.
Tools that prevent certain types of content or discussions during sensitive periods or events.
An automated system that screens user-generated content for prohibited words, phrases, or patterns before it becomes visible to the community.
Automated systems that handle content based on age, such as archiving old threads or removing temporary content.
The practice of monitoring and applying a set of rules and guidelines to user-generated content in online communities. This includes reviewing posts, comments, and other user contributions to ensure they …
Temporarily restricting content visibility pending moderator review, often used for potentially harmful but uncertain content.
Designated areas where potentially problematic content is held for review without being completely removed.
Systems that track the speed and volume of content creation to identify potential spam attacks or coordinated harmful behavior.
The practice of considering conversation context and user intent when making moderation decisions, rather than strict keyword matching.
Coordinated moderation efforts across multiple platforms or channels during multi-platform events or campaigns.
Systems that identify when the same content is posted multiple times across different sections of the community or by different users.
Users who post controversial content and immediately leave without engaging in discussion.
Predefined procedures for handling urgent community crises or serious violations that require immediate attention.
A defined process for handling serious violations or complex moderation issues that require higher-level review or intervention.
Systems for preserving and organizing event-related content and moderation actions for future reference and analysis.
Dynamic content filtering rules that adapt based on event type, audience, and engagement levels.
Specialized procedures for handling unexpected issues or crises that occur during live events or time-sensitive community activities.
Systems that automatically adjust user participation limits based on event activity levels and moderation capacity.
Real-time communication channels between moderators, organizers, and participants during events to address issues and adjust moderation strategies.
Specialized interface for moderators during events, providing real-time metrics, quick actions, and team coordination tools.
Procedures for smooth transition between moderation teams during long-running events or 24/7 coverage periods.
Methods for temporarily expanding moderation coverage during events, including on-call moderators and temporary staff management.
Pre-configured moderation settings and response templates designed for different types of community events.
Systems for verifying and managing participant identity and access during restricted or specialized community events.
Special moderation settings and procedures activated after high-stress events to help the community return to normal operation.
Temporary automated moderation rules activated during specific events to handle anticipated types of content or behavior unique to that event.
Temporary user permissions and roles created for specific events, such as event moderators or featured participants.
A series of content filters applied in sequence to check posts for various types of violations before they appear in the community.
Heated argument between users that escalates into personal attacks, requiring moderation intervention.
More sophisticated version of shadowban where users can only interact with other hellbanned users.
Moderation actions based on IP addresses, including blocking ranges associated with abuse or detecting multiple accounts.
Users who post specifically to gain reputation points or similar community metrics, often through manipulation.
A list of prohibited words, phrases, or patterns that trigger automatic content filtering or flagging for moderator review.
Tools and settings that manage the speed and flow of live chat during high-engagement events, including slow mode and participant limits.
Real-time content moderation during live streams, virtual events, or time-sensitive community gatherings. Requires rapid response times and coordinated team efforts.
Consolidated discussion thread created by moderators to prevent topic fragmentation during major events.
Accusation of moderators misusing their powers or showing bias in enforcement.
Mental exhaustion experienced by moderators due to constant exposure to problematic content or difficult users.
Reports and data exports of moderation actions that can be analyzed to track trends and evaluate moderator performance.
Internal communication system between users and moderators, often used for appeals or reporting issues.
Customizable filtering options in the moderation queue that help sort and prioritize reported content based on specific criteria like report type or user history.
Situation where the moderation queue becomes overwhelmed with flagged content requiring review.
The system or criteria used to determine the order in which flagged content is reviewed, often based on severity, user reports, or content type.
The process of quickly assessing and categorizing reported content to determine priority and appropriate action, similar to medical triage.
Specialized features and interfaces available to moderators for managing content, users, and community settings efficiently.
The practice of testing different moderation approaches or rule sets on different user segments to optimize effectiveness.
Metrics and data analysis tools that track moderation activities, efficiency, and trends to improve moderation strategies.
Programming interfaces that allow integration of moderation tools and automation with community platforms and external services.
Integration points that allow real-time notification and response to moderation events across different platforms.
Strategies and tools to ensure fair and consistent moderation decisions across different moderators and situations.
Analytics that track what percentage of community content receives moderation attention and response times.
Systems for distributing moderation tasks among team members based on workload, expertise, and availability.
A detailed record of all moderation actions taken within a community, including content removals, user warnings, and bans. Essential for transparency and consistency in moderation.
Pre-written responses or actions that moderators can quickly apply to common situations, ensuring consistent communication and efficient handling.
Detailed guides and decision trees for handling specific types of violations or community situations.
Systems for evaluating and scoring individual moderator decisions to ensure consistency and identify training needs.
A chronological list of content flagged for review by moderators. This can include posts, comments, or user actions that require manual review based on automated filters or user reports.
Service Level Agreements defining expected response times and handling procedures for different types of moderation issues.
Scheduled rotation of moderators across different tasks or content types to prevent burnout and maintain fresh perspectives.
The organizational hierarchy and role distribution within a moderation team, including different levels of permissions and responsibilities.
Defined processes and decision trees that guide moderators through handling different types of violations and situations.
Strategies and practices to prevent emotional exhaustion and maintain moderator well-being when dealing with challenging content.
A detailed framework defining different permission levels and capabilities for various moderator roles within the community.
Structured learning programs and materials used to train new moderators and keep existing ones updated on best practices.
Strategies and tools for moderating content across different languages, including translation tools and language-specific moderation teams.
The practice of replying to very old threads, potentially disrupting community organization. Also known as "thread necromancy".
The practice of quickly removing content before most users notice it, often used for obvious spam or severe violations.
Mass deletion of content, usually in response to severe rule violations or spam attacks.
Advanced filters that detect problematic behavior patterns across multiple posts or users over time.
Systems allowing trusted community members to assist in moderation tasks, often through voting or flagging mechanisms.
Permanent ban from the community, usually reserved for the most serious violations. Also known as "perma".
The practice of examining a user's previous contributions to identify patterns of behavior when making moderation decisions.
Review and analysis of moderation actions and community behavior during an event to improve future event moderation strategies.
Highly active community member with special privileges or informal influence. Often assists with community moderation.
Strategic preparation for upcoming events, including risk assessment, resource allocation, and creation of event-specific guidelines.
One-click interface elements that allow moderators to perform common actions quickly without navigating through multiple menus.
When a user dramatically announces their departure from the community, often requiring specific moderation handling.
A moderation technique that restricts the frequency of user actions (such as posting or commenting) within a specific time period to prevent spam and abuse.
Streamlined escalation procedures for rapid decision-making during live events when immediate action is required.
Standardized categories and codes used to classify user reports and violations, helping track and analyze community issues.
A specialized moderation queue that prioritizes content based on detected emotional tone and potential conflict situations.
A moderation action where a user's content is hidden from the community without notifying the user. The user can still post but their content is only visible to themselves.
Informal term for making a user's content invisible to others without notifying them. Also known as "ghost ban" or "stealth ban".
The practice of removing content without notifying the author, typically used for spam or when notification might escalate a situation.
Alternative account used to deceive others, often for trolling or evading bans. Also known as "alt account".
An automated system that identifies and blocks or flags potential spam content based on patterns, keywords, and user behavior. Often includes machine learning components for improved accuracy.
A structured approach to tracking user violations where multiple infractions lead to increasingly severe consequences, often culminating in permanent removal from the community.
Procedures for handling sudden increases in content volume during major events, product launches, or viral moments. Includes team scaling and priority adjustments.
A moderation action that temporarily restricts a user's access to the community for a specified period, often used as a warning or cooling-off period for minor violations.
AI-powered systems that analyze content to identify toxic behavior, hate speech, harassment, or other harmful interactions in real-time.
Analyzing behavior patterns of different user groups to identify potential moderation needs or policy adjustments.
Technical methods to identify users across multiple accounts or after bans based on device characteristics.
Proactive approaches to inform users about community guidelines and proper behavior, often integrated with the moderation process.
Consolidated interface showing a user's complete history of posts, reports, and moderation actions in one place.
Visual tools that map interactions between users to identify potential harassment networks or coordinated abuse.
Private annotations made by moderators on user profiles to track behavior patterns, previous violations, or special considerations for future moderation decisions.
A system allowing community members to flag inappropriate content or behavior for moderator review. A crucial component of community-assisted moderation.
A points-based system that tracks user reliability and contribution quality, often used to grant privileges or assist in moderation decisions.
Systems that calculate and track user risk levels based on behavior patterns and violation history.
A system of privileges and permissions granted to users based on their participation history, reputation, and behavior in the community. Higher trust levels often unlock additional features or reduced restrictions.
Brand new account showing suspicious behavior, often created to evade bans or cause trouble.
Different pathways through which new members discover and join the community, tracked for effectiveness and optimization.
Plan for converting new members into active participants through targeted engagement and support.
The percentage of total community members who participate in meaningful interactions within a specific time period. Calculated as (active users / total users) × 100.
Automated summaries of community activity customized to each member's interests and engagement level.
Events or conditions that prompt notifications or actions designed to bring members back to the community.
Automated system for identifying, nurturing, and empowering community advocates through structured programs and recognition.
Structured initiative where selected community members actively promote and grow the community, often with special tools and incentives.
Automated journeys that adapt to member behavior patterns, providing personalized growth and engagement opportunities.
Member who consistently provides positive feedback and encouragement to others in the community.
Predictive metric indicating likelihood of member disengagement based on activity patterns and engagement trends.
Highly engaged members who actively contribute to community growth and serve as role models for other members.
Composite score combining multiple metrics to provide an overall assessment of community vitality and sustainability.
The alignment between community offering and market needs, indicating growth potential and sustainability.
Strategic relationships with other communities or organizations to drive mutual growth and value.
Clear articulation of what makes the community unique and valuable to potential members.
Informal measure of community energy and activity level at any given time.
Regular, scheduled activities or events that create shared experiences and strengthen community bonds, such as weekly discussions, monthly challenges, or annual celebrations.
Measurement of community value versus investment, including both tangible and intangible benefits.
Rare member who excels in multiple aspects of community participation and adds exceptional value.
Automated recommendations for members to connect with others based on shared interests, activities, or potential value exchange.
Automated systems for organizing and highlighting valuable community content based on engagement and relevance.
Methods for sharing community content across various platforms to increase visibility and attract new members.
The stages content goes through from creation to archive, including strategies for maintaining engagement at each stage.
Automated system that suggests relevant discussions, resources, or opportunities to members based on their interests and behavior patterns.
Strategic creation and placement of initial content to encourage member participation and set the tone for community discussions.
Rate of new content creation in the community, measured by posts, discussions, or resources per time period.
Automated suggestions for ways members can contribute to the community, based on their expertise and community needs.
Strategically crafted posts or prompts designed to initiate meaningful discussions and encourage member participation.
Average number of times members perform key community actions (posts, comments, reactions) per time period.
Posts specifically designed to generate reactions or comments, often with little substantive value.
Planned schedule of community activities, events, and content designed to maintain consistent engagement.
Time period or content area where engagement is consistently low or non-existent.
Recurring patterns of activity that keep members coming back and participating in the community, often driven by notifications or regular content.
Centralized view of key engagement indicators, helping track community health and identify areas needing attention.
Period of unusually high activity and engagement in the community, often around a specific topic or event.
System for measuring and tracking member participation levels based on various activities and contributions.
Automated tracking and calculation of member engagement levels, triggering appropriate responses and opportunities.
Automated responses to specific member actions or behaviors that encourage further participation, such as achievement notifications or personalized suggestions.
The rate at which community interactions occur over time, used to measure community health and identify trends in participation.
Proportion of new signups who become actively engaged members, indicating registration quality and onboarding success.
Automated system for suggesting relevant community events and activities to members based on their interests and past participation.
Creating content or events that play on members' Fear Of Missing Out to drive participation.
When a previously active community section becomes notably inactive or abandoned.
Groups of members who joined during the same period, tracked to understand retention patterns and optimize onboarding.
Systematic testing of different approaches to community growth, with clear metrics and evaluation criteria.
Self-reinforcing system where community activity naturally leads to growth through increased value and visibility.
Centralized view of key growth indicators including acquisition, activation, and retention metrics.
Measurement of how quickly the community is growing, comparing growth rates across different time periods.
Different target audiences or member types, each with specific growth strategies and success metrics.
Detailed description of the type of members who add the most value to the community, used to guide growth efforts.
Member who is aggressively active in discussions, often confrontational but primarily behind the keyboard.
Measurement of how well community content covers relevant topics and answers common questions.
Automated identification of missing information or resources in the community, prompting creation of needed content.
Content or activity designed solely to accumulate reactions or endorsements rather than provide value.
Community member who regularly reads content but rarely or never posts. Also known as "silent readers" or "observers".
Metric combining various factors to measure individual members' impact on community engagement and growth.
The process of tracking and optimizing a member's progression from newcomer to active contributor, identifying key touchpoints and engagement opportunities.
Measurement of total value a member brings to the community over their entire membership period, including contributions and influence.
Measurement of how many new members each existing member brings to the community on average.
Net Promoter Score specific to community satisfaction, measuring likelihood of members recommending the community to others.
Percentage of members who remain active after a specific time period. Calculated as (Retained Members / Original Cohort Size) × 100.
Composite score combining various satisfaction indicators including surveys, engagement, and feedback.
Featured content highlighting individual community members, their contributions, and their stories.
Small, quick ways for members to engage with content or other members, such as likes, reactions, or quick replies.
Automated recognition of member achievements and community milestones, including badges, announcements, and celebration prompts.
The number of unique members who perform meaningful actions in the community within a 30-day period. Core metric for community size and health.
Strategies that make the community more valuable for everyone as more members join and participate.
Percentage of new members who complete desired onboarding actions within their first week. Key indicator of onboarding effectiveness.
Post made so quickly after another that it appears almost simultaneously. Often leads to duplicate responses.
Systems and content that consistently attract new members without direct promotional efforts.
Analysis of how community participation is spread across the member base, identifying engagement patterns.
Model showing different levels of community involvement, from lurkers to active contributors to community leaders.
Automated system that customizes community experience based on member preferences, behavior, and needs.
Automated outreach to inactive members with personalized content and incentives to return to the community.
Structured system for acknowledging and rewarding valuable community contributions, often including badges, titles, or special privileges.
System that facilitates and tracks member referrals, often including rewards or recognition for successful introductions.
Percentage of discussions or questions that receive responses, indicating community responsiveness and support quality.
Automated advancement of members through different community roles based on their contributions and engagement patterns.
Predetermined community size milestones that trigger reviews and adjustments to growth strategies.
Approach to creating and organizing community content to attract new members through search engine discovery.
Automated system that connects members with similar interests or complementary expertise, fostering valuable relationships and increased engagement.
Context-aware automated alerts that notify members of relevant activities, opportunities, or needed actions at optimal times.
Automated feedback collection triggered by specific member actions or milestones, gathering insights for community improvement.
Posts or discussions that maintain ongoing engagement and keep bringing members back.
Automated guidance system that helps members achieve their community-related goals through structured progression and support.
Extremely active community member who contributes frequently and has high influence. Sometimes called "power user" or "MVP".
When users derail a discussion by changing the topic to something unrelated to the original post.
User who frequently revives old, inactive discussions with new comments.
Average time it takes for new members to receive their first meaningful benefit from the community, crucial for early retention.
Organization of community content into related groups to help members find relevant discussions and encourage focused participation.
Assessment of engagement and value of different community topic areas, helping identify strong and weak content zones.
Discussion that receives no responses and quickly falls into obscurity. Also known as a "dead thread".
The balance between what members contribute to the community and what they receive in return, crucial for sustainable engagement.
Measurement of how quickly the community creates valuable content, connections, or outcomes for members.
When community content or activity spreads rapidly through member sharing and interaction.
Strategic framework that encourages existing members to naturally bring in new members through sharing, invitations, or collaborative activities.
Automated sequences that guide new members through their first community experiences, including personalized messages, resource recommendations, and action prompts.
Structured onboarding process designed to help new members feel welcome and guide them toward meaningful participation.
Old discussion that gets unexpectedly revived after a long period of inactivity. Also known as "thread necromancy".
Visual representation of when and where community activity occurs, showing peak engagement times and popular content areas.
Grouping members based on their activity patterns and engagement styles for targeted strategies.
Measurement of the rate at which members become inactive or leave the community, including identification of common churn triggers.
Measurement of how well the community adapts to changes and evolves with member needs.
Indicator of community's forward momentum in terms of growth, engagement trends, and value creation.
Indicator of community's ability to maintain engagement during challenges and recover from disruptions.
Composite score of member satisfaction based on feedback, participation patterns, and sentiment analysis.
Measurement of community energy and activity levels across different interaction types.
Metrics comparing community performance against industry standards or similar communities.
Assessment of content quality, diversity, and renewal rate within the community.
Identification of missing or underserved topics and content areas in the community.
Measurements of how different types of content perform in terms of views, engagement, and value generation.
Analysis of how members progress through different stages of community involvement, from joining to becoming active contributors.
Analysis of member behavior and engagement across different community platforms and communication channels.
Metrics that assess the strength of community culture, values, and behavioral norms.
Measurement of conversation depth, relevance, and constructiveness in community discussions.
Measurement of how evenly participation is distributed across the community versus being concentrated among a few members.
Analysis of how participation is spread across the community, identifying power users and participation gaps.
The percentage of members who actively participate in the community over a specific time period. Calculated as (Active Members / Total Members) × 100.
Analysis of community event success including attendance, engagement, and post-event activity spikes.
Tracking of new members' initial interactions with the community, crucial for understanding onboarding effectiveness.
Tracking of community growth patterns including new member acquisition and activation rates.
Mapping of connections and interactions between community members to understand relationship patterns.
Quantitative measure of a member's contributions to the community's knowledge base through questions, answers, and resources.
Tracking behavior patterns of member groups who joined during the same time period to understand retention and engagement trends.
Composite metric measuring a member's overall positive influence on community health, including helpful responses, quality content, and positive interactions.
Data showing which members have the most impact on community engagement and discussion quality.
Detailed tracking of member progression from first contact through various stages of community involvement.
Data tracking member progression through different stages of community involvement over time.
Composite metric showing how well the community retains valuable members over time.
Measurement of how successfully new members integrate into the community and become active contributors.
Analysis of when community engagement is highest, helping optimize content posting and event scheduling.
Measurement of how much support members provide to each other versus requiring official assistance, indicating community self-sufficiency.
Analysis of how members use different community features and tools over time.
Using data patterns to forecast future community trends and member behavior.
Composite measurement of content and interaction quality based on multiple factors like depth, relevance, and member response.
Tracking how members discover and join the community, including the effectiveness of different referral sources.
Analysis of how community resources (guides, tools, materials) are being used by members.
Measurement of how quickly questions or posts receive responses from the community.
Graph showing how many members remain active in the community over time after joining.
Measurements of community return on investment, including both tangible and intangible benefits.
Measurements of member satisfaction through surveys, feedback analysis, and behavioral indicators.
Analysis of what members are searching for within the community, revealing information needs and gaps.
Tracking of how community engagement patterns change across different seasons or time periods.
Measurement of emotional tone in community discussions and feedback to gauge community health and satisfaction.
Indicator of how well community members' questions and needs are being addressed.
Long-term health indicator measuring community's ability to maintain value and growth over time.
Measurement of how different content categories and tags perform in terms of engagement and value.
Tracking which discussion topics and content themes are gaining or losing popularity over time.
Metric measuring the level of trust and psychological safety within the community based on interaction patterns.
Analysis of which community activities and content types generate the most value for members and organization.
Visual interface that displays key community metrics, trends, and performance indicators in real-time or periodic reports.
Software that automates routine community management tasks like welcome messages, notifications, and routine updates.
Tool that tracks and alerts on key community health indicators and potential issues.
Software or service that hosts and manages online communities. Includes features for content management, member profiles, discussions, and moderation tools.
Advanced search functionality for finding content, discussions, and resources within the community.
Planning and scheduling tool for managing community content, events, and engagement activities.
Platform for creating, organizing, and publishing community content across various formats and channels.
Software for filtering, reviewing, and managing user-generated content, including automated screening.
Features and applications used to encourage and measure member participation, such as polls, surveys, badges, and gamification elements.
Tools for planning, promoting, and managing community events, webinars, and meetups.
System for implementing and managing points, badges, levels, and other game-like elements in the community.
Software that connects community platforms with other business systems like CRM, support, or marketing tools.
Platform for organizing and sharing community resources, FAQs, and documentation.
System for tracking member interactions, history, and relationship management within the community.
Searchable database of community members with profiles, expertise, and contribution history.
Systems for managing member inquiries, support tickets, and assistance requests within the community.
Tools for managing and delivering community updates, alerts, and personalized notifications to members.
Software for generating detailed reports on community metrics, member activity, and business impact.
Framework for tracking and displaying member contributions, expertise levels, and community standing.
Platforms for creating and managing community feedback surveys, polls, and member research.
System for creating and managing automated community management processes and tasks.
Requirements ensuring community platforms and content are accessible to members with disabilities, following WCAG guidelines.
Process for verifying member age to ensure compliance with age-restricted features and legal requirements.
Method for tracking and documenting all compliance-related actions and decisions within the community.
A set of rules and standards that govern behavior and content within a community. These guidelines help maintain a positive environment and set clear expectations for members.
Software and systems used to track and ensure ongoing compliance with various legal and regulatory requirements.
Structured training for community managers and moderators on relevant laws, regulations, and compliance requirements.
System for obtaining, tracking, and managing member consent for data collection, communications, and feature usage.
Framework for reviewing and managing user-generated content to ensure compliance with community standards and legal requirements.
System for managing intellectual property rights, copyright compliance, and content licensing within the community.
Adherence to Children's Online Privacy Protection Act requirements for communities that may have members under 13 years old.
Protocols for legally transferring community member data between different jurisdictions and ensuring compliance with local laws.
Legal contract defining how third-party service providers handle community member data in compliance with privacy laws.
Guidelines specifying how long different types of community data should be stored and when it should be deleted, ensuring legal compliance and privacy protection.
Procedures for handling member requests regarding their personal data, including access, deletion, and portability rights.
Adherence to the General Data Protection Regulation, ensuring proper handling of community members' personal data and privacy rights within the European Union.
Documented procedures for handling and reporting security breaches, privacy violations, or other compliance incidents.
Procedures for preserving relevant community data when legal issues arise or litigation is anticipated.
Document outlining how community member data is collected, used, stored, and protected, including member rights and consent requirements.
Standards for maintaining accurate records of community activities, member interactions, and compliance-related actions.
Systems for generating and submitting required reports to regulatory bodies regarding community operations and compliance.
Guidelines and procedures ensuring member safety, including protection from harassment, abuse, and harmful content.
Legal agreement between the community and its members defining usage rights, responsibilities, and limitations of liability.
Framework for aligning community objectives with broader business goals and operations.
Structured approach to implementing significant changes in community structure, policies, or platforms.
The structural design of community spaces, features, and interaction points that shape how members engage.
The unique identity and personality of the community, including its voice, visual elements, and positioning.
Breakdown of expenses involved in running and growing the community, including platform, staff, content, and operational costs.
The shared values, behaviors, and norms that define how members interact and what makes the community unique.
The network of platforms, tools, members, and connections that make up the complete community environment.
Specific, measurable objectives that guide community development and define success for both members and organization.
The framework of policies, roles, and decision-making processes that guide how the community is managed and evolved.
The overall state of a community, measured through various metrics including engagement, growth, retention, and sentiment. A healthy community shows consistent activity and positive member interactions.
Framework for determining and justifying resource investment in community growth and development.
The practice of guiding and developing the community through strategic decision-making and member empowerment.
The different stages a community goes through from inception to maturity, including inception, establishment, maturity, and evolution phases.
Platform or system enabling economic transactions between community members, often with revenue sharing.
The day-to-day processes, workflows, and activities required to run and maintain a community effectively.
Various ways a community generates income, such as subscriptions, events, sponsorships, merchandise, or premium content.
Overall plan for building, growing, and maintaining a community, including goals, target audience, value proposition, and success metrics.
The achievement of community objectives and creation of value for both members and the organization.
The group of professionals responsible for managing and growing the community, including roles like managers, moderators, and specialists.
The long-term aspirational goal for what the community aims to become and achieve.
Process for identifying, testing, and implementing new features, programs, or engagement strategies.
The overall journey and interactions members have within the community, from onboarding through long-term engagement.
The structure defining how members join, participate, and potentially pay for community access, including free, paid, or hybrid approaches.
Planned approach to generating sustainable revenue while maintaining community value and member experience.
Tiered access system offering enhanced features or benefits to members who opt for premium membership levels.
Framework for distributing community resources, budget, and staff time across different initiatives and needs.
Strategies for maximizing the impact of community resources and investments.
System for identifying, assessing, and mitigating potential risks to community health and sustainability.
Plan for growing the community while maintaining quality and member experience.
Structure for managing brand partnerships and sponsored content within the community while maintaining authenticity.
Process of managing relationships and expectations with all parties invested in the community's success.
Comprehensive system for measuring and evaluating community success across multiple dimensions.
Long-term strategy for maintaining community health, engagement, and financial viability.
Tool for mapping and measuring different types of value created by the community for various stakeholders.
The system defining how value is created and exchanged between community members, organizers, and stakeholders.
The unique benefit or value that members get from participating in the community, distinguishing it from other communities.
Put these concepts into practice with StickyHive's AI-powered community management tools.
Start Your Free TrialNo credit card required. 14-day free trial.